When I went to the lot I have to say the positive part about the experience was that they don't breathe down your neck while looking at vehicles. Here's my problem with them. After I purchased the vehicle the check engine light came on about a week later indicating that it had a leak in the emission exhaust. I took the car 3 times to have them fix under their "15 day warrenty" for all repairs incurred during the time period. All they did was reset the check engine light after having my car for a day or two per incident. I gave up and just dealt with it because they made sure to filibuster until the time expired. I guess that why they call it cactus jack because I definitely got "jacked".