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  • Visited tomo tonight, My friend and I. We had hibachi and then paid our bills and moved to the bar for drinks. We sat down and order a shot and then ordered a hookah. 35 minutes later our hookah came after actually a few times when it was coming. Our hookah came out, an important piece was missing off of it and the owner came over and fixed it for us. We began to smoke it and watch the bubbles form at the bottom of the hookah. This was when we realized that there was stuff floating around in the water. We looked closer and saw that it was mold! We told the bartender and she acted carelessly while saying she would bring us a new one. Now that we have spent our entire night there I told her to just take it off of our bill for us and we were leaving. The owner came over and we complained and his response to my concern was "Next time don't buy the hookah". The most awful encounter I've ever had with a business owner, let alone one in such an area, a prime part of down town! We told him that we were leaving and I refused to pay for our drinks. He claimed that was theft and said that we weren't leaving without paying. We asked if he was going to force us to stay and he said he was going to do so and call the police. He called the police and when we tried to walk outside where we felt safe, he barricaded the door with his 6'3'' 300lb body. THIS was the most inappropriate experiences I've ever had! I will never go back to this establishment and direct all else not to either! $20 worth of drink from customers who just spend $150 on dinner then were served moldy hookah IS NOT WORTH THE FIGHT! Worst customer service ever! Not only that but to put customers in fear like that really blows my mind! DO NOT EAT HERE!
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