I have to preface this comment with the fact that I am now gluten-free and it is a struggle for me at times... But if I go without the bun and I skip the breaded fries, I really enjoy Zips.
THE GOOD: I want to give Zips a top rating because their food is awesome! The burgers there may be the best that I have ever had. I can't choose between the BBQ or the Southwest... And their fries are reminiscent of the memories I had for McDonald's as a kid... Zips has the best food any bar can hope for... Please - pay your cooks more money!
THE BAD: Zips will nickel and dime you for stupid things like mayo and ranch... It just seems silly that they will charge $.75 or a dollar if you ask for a side item... and they don't tell you until you get the bill... How Rude!
THE UGLY: Their wait staff always seems to be unhappy. They often seem over-worked and unable to give better service. Their attitude has changed my experience on more than one occasion... and that is too bad because their food is really good.