Great coffee and great coffee selection! They always have a few interesting coffee choices in addition to the standard coffeehouse drinks like lattes, you really can't go wrong no matter what you choose. One day I will get a growler full of their beer, I'm sure it's awesome too! Service is generally pretty good.
It's a small place with a few tables, nothing too comfy but nice enough. My only real complaints with this place are:
They have items for sale all around the same place where you get lids, sugar, etc.. which is annoying if you're trying to get out of there only to try to navigate around someone looking at tea blends.
It's unclear to people who aren't regulars where to order and where to pick up, this causes unnecessary crowding in the wrong spots and general confusion. The last time I was in there a guy was waiting at the pickup area so I walked up to place my order, he then called me out stating he actually had been there first but no one told him where to order. I would have hoped the staff would have said something (like my bad, we should have acknowledged you) but they didn't - I allowed him to order before me but I was mortified nonetheless.
To sum up: awesome coffee, mostly good service, poor set up.