I went on a Friday night with a friend. They don't take reservations on Friday nights. We arrived at about 8:40pm. There was a huge line of people waiting. It took a while before someone greeted us (or should I say.. until we found someone to put our name down). The gentleman advised there was a 30 min wait and that they close at 10pm. We decided to stay and wait because we were eager to try this place out.
While waiting, I noticed how poor the service is.. tables were not cleared right away. No wonder the wait time was so long. After we were seated, we sat there and waited.. and waited... Nobody approached us to ask for drinks or to take our order. We told 3 different servers who walked by that we were ready to order. TERRIBLE SERVICE.
My friend got one of the kabobs.. I can't remember which one. I ordered the Labneh with Falafel Saj. Not a fan of Labneh so I substituted that with veggies and tahini sauce on the side. The food was good. We both ordered tea. We had to remind 2 different servers that our tea hadn't arrived yet. I'm not sure if they are understaffed, if they require some organization, or the staff is just not properly trained..
There were large groups, couples, and families. The restaurant is nicely decorated and pricing is fair.
The service was awful and doesn't make up for the good food and fair pricing. I would not go back even if they paid me to.