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| - Mixed review.
First experience was, in-store, good. The sales associate was awesome and hooked me up with a free upgrade to unlimited data. UNTIL.
My bill came. Wasnt free. It took me, no joke, FIVE MONTHS of calling, being put on extremely long hold times (38 mins, 47 mins, 54 mins) and being transferred to one person tot he next, some of whom said they couldnt help and I was locked in till I finally, like I said,months later, reached the 2nd supervisor I had to speak with, Steve Williams (Steve Williams 4 btw) before the issue was finally rectified.
Fast forward to my breaking up with Apple once and for all and getting a Samsun Galaxy S8. I headed to the same store, filled with trepidation, worried the same BS would occur and was met by a cheerful, happy go lucky dude named Jerime (pr Jeremy). He was patient, helpful, informative and didnt push sales on me. His name is Jerime Dunn and if you have any needs for your Verizon phone, I cant say enough good things about this dude; I left a customer service experience in a better mood than when I entered the store. THAT is how customer service should be! I own my own biz and know how customers should be treated- like they are giving you money. Because they are. Jermine -- dude, you doin aight! 44th & Thomas, 602 952 00100 or cell at 480 348 3418
Jermine gets SIX STARS but my initial experience drops the overall review to four. Was gonna be 3 but my experience with Jerime move it up. Lucky you Verizon. You need more people like this one.
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