I began my search for granite for my kitchen remodel. I spoke with several companies. They all instructed me to go to a granite yard and let them know what I liked - zero customer service. If you have tried to comparison shop you know it is impossible. No one list prices and each granite yard names granite's something different. The idea of trying to know what to look for was overwhelming. I came across "Granite Dude* while trying to do more research on line. I called expecting the same lack of customer service that I had received from everyone I had dealt with so far. Imagine my surprise when Jill answered and was genuinely interested in helping me! She spent quite a bit of time answering all my questions. She said someone could come out and measure and give me a quote. Or if I had the measurements I could e-mail them and someone would call me with a quote. I e-mailed & received a call from Steve the next morning. He told me the price for my square footage and said he would be glad to meet me at the granite yard to pick out slabs. We arranged to meet and Steve was already there when I arrived. He asked me to walk through and pick out about 10 that I liked that way he would have a good idea what I liked. He spent more than an hour with me, explained pros and cons of each slab and helped me pick out the perfect slabs. The install was scheduled and the fabricators were on time and professional. I had asked for the movement of the slabs to be placed in a specific way on the peninsula. It was perfect! Both Matt and Steve stopped by during the install to make sure everything was exactly how I wanted it. Who does this? I thought customer service was dead! This is a local family run business who is old school customer service. If you are looking for a granite install they need to be your first call.
Barb L.