Wow. What a difference. The place looks better but my nails "only a polish change, Gel" were not that great Kim my regular girl wasn't there. Kim IS THE BEST! Guess I should have just reschedule. Very disappointed. I felt bad because nail tech was my daughters age and I didn't want to make her feel bad. Guessing it was just one of those days. (We all have them)
All said and done the owners wants ALL customers to leave 100% satisfied, acknowledged my dissatisfaction and ensured me that my next visit will be a pleasant one.
Now that is EXCELLENT customer service. :)