| rev:text
| - This review is for the Egg Works (EW) restaurant that opened about a year ago at 10839 S. Eastern, Henderson, NV. Their hours are goofy but that is their shtick. They are conveniently located and usually not too crowded at the times I chose to dine there. My review is based on at least 6 visits over the past few months. Why so few visits? Read on...
The restaurant was converted from the old Bonefish Grill that opened and closed without much fanfare a few years ago. EW converted the interior to their open, bright and somewhat boring style that is reminiscent of a diner with green seats, small tables, painted murals and a motif that suggests the inside (or outside?) of a barn. That motif is apropos given the signature food served by this restaurant is the egg. The facility is generally clean though I have found crumbs on the chairs and benches as well as occasional sticky spots on the tables. The wait staff is friendly, professional and efficient.
My gripe is with food preparation. For the sake of this review, my order consisted of eggs, bacon, either a waffle or pancakes, and a drink. In six visits, the eggs have arrived correctly prepared from the kitchen only once; the bacon, three times; and the waffle or pancakes, twice. Believe it or not, I've had to request a new drink twice! For a restaurant that primarily serves breakfast, this is ... well ... amazingly disappointing. They usually delivered the eggs with runny whites (YUCK!) despite my request for "over medium" or "over well". The bacon was rarely cooked crisp. The flavorful waffles have been so crunchy as to be nearly burnt and the pancakes were so gummy as to be inedible (the fake maple syrup was only passable). The portion size, for the albeit pricey menu item, was average -- $12 for two eggs, three thin strips of bacon, 1 waffle (or 2 pancakes) and a drink. There was no garnish. Admittedly, other dishes have larger portion sizes along with somewhat higher prices. Other menu items offer breakfast potatoes (I avoid these because they are severely over-spiced) or a banana muffin (I think it is a little too sweet).
They do have one redeeming quality though: they stand behind their product. While I don't like to complain about the food I'm served -- and I rarely return anything -- if they notice I've left my meal over, they will offer to make a new one or adjust my check. Kudos to them for that but I really wish they would train their cooks to do a better job and have someone double check that the meal is prepared correctly before it leaves the kitchen (as the server isn't always the one who brings the food out).
I wish I could write that I liked EW more.
2 stars for the food plus 1 star for their pride.
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