Update (added a star because I was able to call the dentist and she seemed very interested in making things better and improving her processes and training. It still happened and "want to" improve is not verified improvement)
This place has changed hands several time since my family first started going and it seems with each change things got worse. Particularly the office staff needs help. My first bad experience with the current management is then they wouldn't return calls after I left several messages to set an appointment. I finally told my wife you're not going there anymore and she said give him another chance. I finally got ahold of someone to set an appointment and I think everything's gonna be fine. But then comes the billing. come to find out although they say they take my insurance, what they charge doesn't seem to line up with what the insurance is willing to pay. So things that should be 100% covered they're coming to me for additionally money because they are over charging. Then services that are not covered by insurance such as fluoride for adults and I'm getting stuck paying these additional charges as they just casually upsale me without me realizing what's happening. Then when reviewing my bill with them, they said they were blaming the discrepancy on all sorts of different things like other family members and other situations but it was clearly outlined on the bill what was going on and that they were charging more than the insurance would pay and that they were slipping in services that weren't covered. I called and brought it to their attention and they weren't willing to even call the insurance company or do any work they just said that's tough and I need to pay. Then they had to take it impressions of my daughters teeth several times as they kept breaking the molds. They wanted her to go back again after several times to get impressions again. She said never mind and give me my money back and they won't return the money.
I don't think the current dentist who owns the place realizes what's going on.