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  • What rude customer service! A sizable lady with an accent took our order and acted like every customer was an inconvenience to her with how sharply she spoke. I witnessed three other orders before mine and she made Gordon Ramsay look demure. They don't have a kids menu posted that I could see and being that it was our first time here I asked if they had kid sized burgers. She replied "yes we do. It is a burger, fries and small drink" I said "I'd like two of those meals with lettuce and ketchup on the burgers." Her curt reply "The meals are plain and only come with the bun and meat" So my obvious question "do you carry ketchup?" Which she said "yes" My next obvious question "I can't have ketchup and lettuce put on them?" She just peered at me over her glasses and said my order total. I had no idea if that meant I would have the burgers prepared how I asked. I ordered a regular size burger for myself too. (Oh and in the middle of ordering our food, the she turned and started talking to one of the cooks behind her and commenting about what a customer on the patio was doing) Ironic now that I think about it. They have a sign posted by their register that basically says "we can refuse service to anyone". Speaks volumes as to how their view their customer base. Surprisingly the burgers arrived with lettuce and ketchup. The only positives: basic thick cut fries were hot and arrived with the appropriate toppings. I'm sorry but not everyone on earth enjoys burnt hockey pucks for patties. And it took me three bites of bun to actually hit meat. I have a feeling I was also served a kid size burger on a regular bun. At least I HOPE their buns aren't meant to eclipse the meat. They must have killer breakfast or something because I don't know how they stay open with how rude they are and with such badly prepared the burgers. Now I'm headed to find myself something else to eat.
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