People that work here DON'T VALUE CUSTOMER SERVICE. They don't know how to provide it - at all! The food is pretty good though. I personally like how their food tastes compared to the other location on Maryland pkwy.
But, every time I ask for a simple request, they say "yes" but never do it. For instance today, I asked if I could get two thighs instead of one thigh & one drumstick and the to-go girl (Jerlyn) nodded her head yes, but I still didn't get it. She should've just told me it was an illegal thing to give two thighs instead of saying yes and lying straight to my face...lol. I smiled and said thank you anyway and all she said was "okay." Shockingly enough her Filipino mother didn't teach her how to say "you're welcome."
Please hire friendlier and nicer workers.. maybe non-Filipino ones because Filos tend to be rude
PS I'm only writing this because this is the second time it has happened to me with the same person. Oh and the place is clean and well-lit.