The times I have been here I was impressed at the food and service in comparison to a Red Robin I had visited several years ago. We were seated quickly and taken care of by the wait staff.
I had the Prime Chophouse Burger and the Burnin' Love Burger on two separate occasions. My food came out hot, fresh, and cooked to my liking. The fries were all newly made.
Because it is a chain, you know going in that you won't be gettin extravagant food, but for a burger & fries kind of meal there are a lot of choices, many of which are good.