An update to our 3/5/2012 review: We ended up hiring another mover to go to Jones Moving's warehouse to get our daughter's things. Jones say they will deduct over $200 to have someone meet the new mover at the warehouse and they SAY they will send the balance of our $750 deposit after 3-4 weeks! I sent an email asking for the status of the deposit over a week ago. I received no answer. We may have to take legal action. Don't ever get involved with them.