Horrible horrible company!!! If you're on a budget don't come here, they'll RIP you off!!
We rented a car 10/4/14 through 10/6/14 for my sister in law. She was added and we added the additional budget insurance. She brought the car back dirty. But not dirty enough to rack up 250$ of detailing fees! They took photos and sent them via email. Talking about stains. Believe me, there was no stains! There was some crumbs on the seat and some dirt on the floors but nothing a vacuum couldn't handle. Now, I don't know what the intentions were of the employees that service the vehicles, but I'm suspecting they get a bonus for every car they detail, or somebody wants a raise! You know it don't cost 250$ to detail a car!
I've been trying to handle this manner but talk about BAD CUSTOMER SERVICE, I have yet spoken to a supervisor about theses excessive fees! I've called the Budget 800# and I've spoken to countless representatives, why, because they can't get it right the first time and the supervisor can only call you or email you back within 24-48 hours!
This company is a joke. If you run into trouble with these guys, it's a pure run around! I will be looking into exposing this company for what they are, greedy uncaring scheming business operators! I really want to call them something else right now!