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  • Service here is usually never good for us. The employees kind of just ignore you; but it's the closest best buy to home so we just put up with it, but this is the last time we will. I DO NOT recommend this best buy to anyone. So here's what happened. I had bought an iPod at this best buy December 2011 and I had bought insurance on it. So every time it gets broken I get a new one but I pay for insurance again. I've broken it a few times since I bought it. Their policy/insurance/whatever changed; I went in April 2013 to get a new iPod because mine had fallen and the screen just completely shattered and i was told I didn't have to pay, that now you only pay once a year which is cool. So I got my new iPod and blah blah blah fast forward to November 2013 my ipod just isn't working it's "disabled". On the screen of my iPod it says "iPod is disabled try again in 22,965,105 minutes" it's been like this for a few months so I just forgot about it left it in a drawer, and then remembered about it so I thought I would go get a new one. So I go wait in line at customer service, get told to go to geek squad so I go wait in the geek squad line, finally get service from a not so nice employee, i give her the iPod and I tell her what's going on with it and she says she has to plug it in to see if it works so we should walk around for a while then come back. So I do walk around, 15 minutes later I go back to geek squad and she tells me it was just dead....I really wanted to be like "no sh*t Sherlock" but I kept my mouth shut, she says my iPod is locked out and that she cannot do anything about it, that I should go to apple. Like are you kidding. This is your only job and you can't even do it. I feel like she didn't even try which is what made me so angry. Another employee said he was going to take a look at it but I just took my iPod and left. I will not be returning to that best buy I will try my luck at the best buy on northern. I'm sorry for the bad grammar and spelling I was in a hurry trying to type this all out.
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