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  • 7/11/2014 I'm going to try to be as fair as I can be with this review. I dropped my laptop on Monday morning around 8AM on carpet and ran a diagnostic that said I had a hard drive failure. I found this shop on Yelp so I went there at 9:30. Walking into the shop, it is very cluttered and there's literally computer parts and disassembled computers right as you walk into the reception area. He admitted there was a flood in his shop (his landlord's fault according to him). I asked him if customer products were damaged and he said oh yeah definitely. I can only imagine how much other customers' stuff were ruined. I told him what happened. He said he doesn't charge for evaluations and we walked away with a work order. Then began what became a nightmarish ordeal. So he had my laptop all week and we tried calling about 4 times throughout the week and left some messages. Nobody answered the call and no call backs. He called us once on Wednesday to tell us that he was going to put in a new hard drive and transfer the data. That was fine with us. We stopped by their shop on Thursday at 9:45 AM - the place is closed with no one there even though their sign says open at 9 AM. I get a call on Thursday around 4 PM (he's had the laptop for 4 full days now) to tell us that he tried putting the hard drive in the freezer overnight and that did not work so he would try the freezer again. This sounded like some kind of home grown technique to me so I called a few (about 4) different data recovery companies and they all said this is something people used to do in their homes 10 years ago because they thought it worked. It's been proven that not only does it not work, but it causes damage to modern hard drives. I immediately drove over to get my laptop back and he handed it back to me and told me my hard drive was back in my computre. I got my laptop back but he left his Windows 7 Home CD in my drive. We gave it back when we found it. He told us that our hard drive was severely damaged because it had fractures all throughout it. Anyway, the next day we went to a data recovery specialist who took a look at it. He explained that our drive was not fractured at all, but there was no physical damage to it. Not only that, he said the technician tried to read/write data in our hard drive and damaged the partitions in the hard drive. The proper way to handle that is to copy data onto another drive and read it from there so no further damage is caused. Basically, he caused WAY MORE DAMAGE than the original problem. He took a look at the hard drive and said that John (from Bit by Bit) switched out the hard drives because the manufacturing date of the one that was in my laptop was June 2014. Which is impossible since I bought my laptop in May 2013. Obviously, he switched out my hard drive whether by accident or deliberately (to cover some tracks) remains to be seen. We are waiting outside of his shop for him to open as we speak to get my hard drive back. Overall, this doesn't seem to be at all professional and very sketchy! I will post any updates as they happen. -----update - we did get our hard drive back, so I don't think it was deliberate.. It seems to be just a mistake. But if you ask me, that's a pretty serious mistake since I have private data on my hard drive. I just wish John told me he wasn't able to fix it and be honest from the get go instead of wasting my 4 days. Not good.
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