For such a pretty place and an extensive menu, I understand why they have low stars.
I haven't been to this place in months but I used to prefer this boba spot for my one "go-to" drink, mocha slush. The aura and service of this place is different now.
I ordered the tea braised crispy chicken meal which I used to always order. It tastes the same but everything about the presentation of it was different. I asked the lady to leave out the sides because I don't eat them, they go to waste and I just didn't have the heart to tell her that I just didn't prefer the taste. She insisted that it already "came with the plate" and served it on top of my rice anyway. I find that to be a very big deal seeing that everything was touching on my plate. That's another thing ... they used to serve it in a bento so at least the sides with some kind of marinade was separate. Call me crazy, picky or a little extra but it drove me completely nuts!
The servers didn't check on us at all. They all disappeared in the back. Waited another 10 mins to put in a to go order. We could have left without them noticing.
This place has really gone downhill since I've been here last. And to think that I used to wait 20 mins for parking before just to get a drink from them.