Will never be back. One of my dogs has kidney disease which requires a special diet and 3 pills a day. We were reassured several times this would not be an issue and the entire staff were vet techs. I gave verbal and written instructions repeatedly because her pills and diet are important to her health. I was also told dogs are walked 3 times a day. When we came to pick them up our dogs sprinted to the nearest bush and peed an ocean like they hadnt been out all day. So much for 3 walks. And the pill bottle I left for my dogs kidney disease had only the exact amount of pills she needed for her stay, when i picked them up half of the pills where still there. The bottle had instructions and i gave instructions but the general manager at the front desk was more interested in upselling me an extra few hundred dollars than listening to me. She even asked me if I wanted to buy pumpkin treats for an additional cost (hello I just said she has kidney disease!) They also charge about three times as much for shots but don't tell you the price until after the fact. And they offer to throw in a bath but don't tell you its $40/ dog. The GM doesn't care about your dogs, she just wants to upsell you as much as she can.