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| - I bought a $3,000 highest end Bosch fridge from them. Had a 2 year warranty.
Then it died in 8 weeks (total death - nothing worked). So they replaced it after a few weeks.
Then the replacement died after another 1 year and 11 months (again, total death, had a an official Bosch repair guy over, etc). Sears refused to replace, because even though it had a two year warranty - they said the 2 year warranty started at the first purchase (the one that died in 8 weeks), and not with the replacement fridge (which died in 1 year and 11 months). So by their calculation, I was four weeks late to even try to get my third replacement crappy $3,000 German fridge replaced by them in a 25 month period.
And then Veronica Chapparo, their appliance manager, was very rude. She wouldn't answer my emails at all until I finally contacted the general manager after her many ignored emails, and then she grudgingly said they'd she'd give me a third Bosch fridge at 10% off next time they had a sale on the condition II'd buy a long-term insurance policy from them next time (with heavy judgment that I hand't bought an overpriced Sears appliance policy in the first place). And when I replied - could you tell me when the next sale is - a month passed with no response until I gave up and replied again - sorry to have troubled you. And no response after a year and counting. KEEP IN MIND - I DID NOT HAVE A REFRIGERATOR FOR MONTHS ON ENDin my home while I was trying to get someone at Veronica or anyone at Sears to talk to me.
Yelper - I will send you the complete correspondence between myself and this horrible Sears executive staff to anyone on request. My email is rkillion@me.com - email me and the correspondence is yours in full. Please don't spend your money here. Also, the awful rude managers are:
Craig Scott, General Manager
Veronica Chapparo, Appliances Manager
Tbey are the worst of the worst, and this Sears is the worst of the worst - run from this place.
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