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  • I've been to this location many, many, many times. Since sophomore year in high school. I've always had the greatest customer service and had qualify fast-food there. Their great service and welcoming staff literary makes you to go there more often. Tonight, around 11 pm, my friend and I went and used the the drive thru to order our foods. We sat outside as they only serve through drive thru. Food was delicious, well tendered (as always), and we both enjoyed it. After finishing our food, we went for a refill through the drive thru as the main doors were closed. The shift leader (night time) refused to give us a refill. She mentioned taking our used cups would violate their policy. After pausing for a few seconds, we said okay fine. Let us come inside and get a refill ourselves. She gave us a rude look, as if we owe her something and slammed the window on us. We were absolutely shocked. Simply couldn't believe what just happened. I understand people are tired, especially at late night and want to clock out. As a business owner now, I once worked fast-food and thoroughly understand the ins and outs of the business. I tell my employees customers are building blocks of every business. A successful business is always tailored around great customer service. This will be my last visit to this location.
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