This company has no idea what they are doing. They told me it would take 4-6 weeks to receive our orthotics. By week 7 I had to call 3 times just to get some answers only to find out they were just now submitting the paperwork and it would be another 2-3 weeks. Needless to say, I cancelled with them and went to Pongratz Orthotics. They got my son and I in the same day. We had our orthotics in 2 weeks!!!!!