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  • My husband and I were in the area for a long weekend to visit the Rock and Roll Hall of Fame. We made the unfortunate choice to eat at Lonestar. We realize that it's a chain restaurant that offers cheaper cuts of meat, but you'd like to be able to at least eat it! The strip steaks were to be cooked medium, in fact were well beyond medium. The server asked us to cut into them and could clearly see they were over cooked. Another server who was nearby came over and commented they were dry and over done. She's the one who jumped in and took care of the situation. Our mustached server, Jim, was unfriendly, snippy, and just put out that he had to "deal" with us. Poor Jim acted like he was paying for our meals out of his own pocket! Look, we weren't trying to get something for nothing just a decent meal that was edible! My husband asked to speak to the Manager. About 15 or 20 minutes later he came to our table already apologizing and saying he took my meal off the bill. My husband had eaten his meal, he felt badly doing so but the guy was hungry! The Manager was nice enough and offered my husband desert on him for having to now wait for my food to be prepared. At the end of it all I asked Jim for a piece of cheesecake as well, my husband took his to go, and believe it or not, Jim had the audacity to say "that's what's in this box, you mean YOU want a piece too! I replied "Yes, I do and you can put it on our bill, I'll pay for it! How rude! It was on the bill but then taken off as a "anniversary desert". We will never go back to this location ever again! Hey Jim..... Do Lonestar a favor, Quit your day job!
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