Minus one star for no elevator. I will say they went out of their way for me and came down the stairs to help me. Gave me the address to their more accessible location. Great job on the eyebrows as usual. Just don't bother when they ask if you'd like your brows filled, because it doesn't look good. I don't believe they take your complexion or hair color into mind for that. Nonetheless, great threading and great people.