I placed an order a week in advance for four pizzas to be delivered to my daughter's classroom for their end-of-the-year party. I was very specific with directions and I even paid a tip ahead of time. The day of the party I called 20 minutes in advance of the pizza to be delivered and checked on it and they claimed I never paid and I'd have to pay again and it took them 8 Minutes! Of them scratching their heads to retrieve my receipt. They were late on delivery and even though I told them a second time where to drop off and was very specific, they still got lost and I had to go outside the school building and wave my arms to get their attention. Not the best customer service I have had but their pizza was just fine.