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| - Terrible. Absolutely HORRID service from the moment we walked in. We are avid global travelers and usually Ritz Carlton or Intercontinental advocates but decided to take Mothers Day Easter brunch at the supposedly best place in Phoenix.
The overpriced buffet is what we would expect, so expect that. We arrived 5 minutes prior to our reservation time. No one offered a drink or flower to my wife.. or an other mothers that I could see. We finally were seated 10 minutes after our reservation time by the table next to the kitchen.
Our first waiter came to us and wasn't really sure what drinks were available, and did not specify if any were included or not in the meal. He didn't suggest we were free to go enjoy any of the food so we waited. He came back a few minutes later saying someone new was now our waitress. So then we asked if we were able to partake in the tables of food around, and he said sure. His demeanor, body language and the fact he never looked us in the eye or told my wife Happy Mothers Day wasn't a good start.
The second person came with drinks. Now this was only a few hours ago we ate, so its pretty fresh in my mind, but she came to the table 5 times the whole meal. We repeatedly had to ask for silverware, empty plates stacked up on the table, a beer bottle was sitting there empty, and had to ask twice even for more water.
Recall I said we were by the kitchen entrance so we were passed by numerous other staff all afternoon. We grabbed a couple other staff members at different times so we could get silverware to eat with. We enjoyed the food. A few good thinks to mention, however the tables were usually empty each time any of the three of us went to go eat and from our 2 hour visit there many of the items remained empty placeholders of crumbs and signs of the food that was there.
We heard waiters in the back complaining of their tips. Wow. They were VERY lucky I left them 10% and do not recall the last time in my life I ever left anything as little as that. So they are probably talking about us right now. Well don't worry. I would never come back and highly advise anyone to go.
The staff and more so management there needs to wake up. Go spend a day or eat at comparable places. Even the Flexprint Club we enjoy as season floor seat holders has amazing service and that isn't the destination point. Oh another side note, this place was so horrible, that I have only left one other Yelp review in my life.
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