First of all I have a thing for customer service. I have been known to visit a location many times that has Superior customer service even if the prices are a little high and sometimes the products are average.
That being said this is my story.
Spouse and I visited this location and franchise for the first time this morning and had found quite a few things that we liked and a few we were going to try. We had just finished talking with a salesperson who was outstanding when another salesperson with three folks in tow walked right in front of us with not so much as a how-do-you-do or an excuse me and proceeded to monopolize the very section we were looking at for a good 5 minutes as he explained the various nuances of some of the wine.
My wife who has the patience of a saint would have stood there much longer than 5 minutes as I would have had we at least been acknowledged with even a cursory " excuse me". We were in no hurry so the extra time would not have been an issue . Any sort of acknowledgement not forthcoming spouse and I left our cart with our selection of wines and spirits sitting in the aisle and calmly walked out
While I am very impressed with the prices, layout of the store and very large selection I cannot in good conscience recommend this location unless you know exactly what you want can't walk in pick it up and walk out. Browsing apparently is not encouraged.
Yes I know this sounds like sour grapes over just one rude salesperson, but with just one polite "excuse me please" this bad experience could have been avoided
Then again maybe I expect too much in today's retail markets.