I'd say I come to Saving Gigi at least once every couple weeks for the past few years or so with my boyfriend. It really is hit or miss depending on who's working, although it has enough charm that I keep coming back.
Service has definitely gotten worse in the past six months. If you're in a hurry, I'd take a pass on this place, especially if you're eating. Food can take a ridiculously long time to arrive (especially since it's mostly just sandwiches) and I've also had food orders completely forgotten about. That being said, when the food finally arrives, it's quite good. I've had most of the sandwiches on the menu and the bacon, cheddar, avocado one is my favourite.
I wouldn't say it's a destination restaurant or cafe, but overall a pretty nice neighbourhood spot.