I dropped my phone and of course it landed face down. Had a huge crack in the screen and my rear camera stopped working as well. This happened early in the morning so the store wasn't open yet, but it was easy enough to make an appointment from their website. I immediately got a confirmation email saying that my appointment had been set. I showed up a little bit earlier than my appointment time but they were able to help me right away and yes, it only took about 20 minutes. Very reasonably priced as well. Thank you for your help!