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  • We went to Conns in early December and purchased a washer and dryer along with Conns warranty which they said was a lot better than the manufacturers warranty. When we were in the store everyone could not have been nicer or more helpful. After using the appliances for a couple of weeks I noticed some water on the floor of the laundry room. It looked to be coming from the bottom of the washer and we called Conn's and a technician was sent to our house. The technician said that the drain was too small which sent water flooding back up the pipe. The technician from Conn's stated the installers should have told us a larger drain pipe was needed. We tried to talk to Conn's letting them know we were going to have a bill from the plumber for $400 and did not feel we should be the ones to pay since we had not been advised we would have this additional expense. Also when the plumber was here fixing the pipe he told us the walls around the laundry room and adjoining bathroom were full of water and would have to be replaced. Now suddenly we cannot get in touch with anyone at Conn's that can help us nor will they give any information as to who to talk to at the company. Both technicians and the plumber agreed this should be Conn's responsibility not ours. My boyfriend had to miss 4 days of work to try and get this problem resolved and Conn's still will not give us any help or information. Conn's keeps saying this is our problem not theirs even though their installers made the mistake. I will make sure everyone I talk to knows the problems we are having and all the extra expense which we cannot afford at this time. If there was 1/2 star rating that is what I would have given. Save yourself a lot of grief and expense and shop elsewhere. Conn's we are waiting for you to step up and take your responsibility!!!!
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