We own a business in Vegas and were on vacation while one of the pipes in our women's bathroom started to leak. Of course this happened after hours and couldn't wait until the next morning or our place would be flooded. Why does this have to happen now!!! I called at least 4 other plumbing companies and they either told me they would charge a ridiculous fee ($125) just to come out and look at the issue because it was after hours, or they can't come out at all because it didn't sound like an "emergency".
Then I called Atlas plumbing and Marlow answered. It sounded like he was in the middle of dinner or something personal and at first asked me a few questions and told me he doesn't think he has any guys available at the moment. I was stressing out at this point but he ended up calling me back 5 minutes later and said he called one of his guys and he could be at our business within the next hr. NO EXTRA CHARGE, simply pay for the labor regardless of the fact it was after business hours.
Rod called a few minutes later and told me he knew what the issue was and that he could come over now and turn off the water so it doesn't leak over night and will return early am the next day to fix it with the parts he needed. I was relieved! He mentioned he wouldn't be wearing standard uniform because he's coming straight from another engagement but I said I was Just grateful he could help right away.
Next thing I know, Rod calls me and tells me he fixed the issue (loose screw) and the toilet is working fine and wouldn't charge us for the work because it was so simple. WHAT?!!! I pride myself on integrity but sad to say i come across very few who do the same in their line of work. I thanked him and he doesn't know it but I also said a little prayer for him as well for his kindness. Thank you Atlas plumbing for going out of your way to help me in a desperate time! I will be giving referrals for you from here on out and will use you for future issues.
Thank you thank you thank you!!!