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  • I have visited many Smashburgers in multipme states over the last 6 or 7 years and haven't had any issues up until today. I ordered a burger as usual and when it arrived I took a nice big bite and had to spit it out. The burger was beyond salty, it was awful. I spoke with the expeditor and explained my issue and asked for a different burger. He rudely told me "lots of people complain about the saltiness of our burgers but we use the same amount of seasoning on all of our burgers." I explained I had been to many locations before and had never had a burger this salty (we ordered 3 other sandwiches and none tasted like mine). The man I spoke to took my burger and told the cook to remake it, and as I was walking away already frustrated I couldn't change my burger he told the cook to "use less seasoning". I waited and when my new sandwich came out I took a bite and it was as bland and unseasoned as can be. I mentioned this to the female who brought out my burger and she in a much friendlier tone asked what she could do for me. I told her I would eat my kids chicken fingers and my toddler would eat the bland piece of meat I was served. I was very hungry at this point and the rest of our party was half way through their food. So unhappy with this location, probably won't go back to this one.
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