I have purchased jewelry and have had items fixed at WR Williams in the past. All experiences have been positive. My last interaction with them was so impressive, I felt the need to share. I received my grandmother's college ring as a graduation gift and needed to get it resized. My grandmother is no longer alive so this particular heirloom meant a lot to me. When I got the ring back (very promptly I might add), there was an imperfection that I hadn't noticed before. I pointed it out to the lovely lady who works there and she immediately took it back to the jeweler to investigate. They figured it happened while sautering the ring, were extremely apologetic and promised to have my ring ready the next day. When I picked it up I was told that the inside of the class ring was hollow, not solid gold. I don't know if a lot of class rings are like this or if it was just what they were doing in 1950. The jeweler filled the hollow space with gold and made the ring look brand new. When I asked if there was an additional charge for the extra gold I was told no. This was above and beyond my expectations. Not only did they make my beloved heirloom better than it was when I brought it in, but they did it quickly and with no expectation for extra payment. The lady and gentleman who work in the front are so nice and extremely helpful, which is just frosting on the cake for the exemplary work they do. I would definitely recommend WR Williams for any jewelry purchases and repairs.