I went in to pick up a purchase (Beats X) that I had shipped to the store. I guess I was surprised that I was able to walk in and be helped right away! I've only been to a store on or very near to a launch, so that was a plus.
Of the two gentlemen I approached, one scanned my bar code and I guess the process started. No "Your order will be out shortly". I took the minutes I waited to play with a MacBook Pro as I've been thinking about getting one - no one offered any assistance or a pitch to sale me one.
When my Beats came out, he handed them to me with no explanation of why they weren't in a bag until I asked, which followed with "We didn't get our shipment of bags in, so no bags" Umm ok, I guess...
Store not crowded - huge plus
Lackluster Customer Service - minus