If I could give negative stars I would! This was my first and last time going to this place!!! I told the person over the phone that I would like to get a gel manicure and would like somebody who is really good at gel manicures because I am very picky. She said that she would make sure I was with a good person. The person I was with was an elderly woman (I don't know her name) and I told her I wanted a gel American manicure. She kept trying to push for sparkle and other colors that I told her were not allowed for me to wear for work. Instead of soaking off my gel nail polish, (like they're supposed to you) she used an electric file to get the polish off which of course ruins your nails. After that she went and got the color that I told her I wanted. Instead of a whitish color it was a pinkish color which I told her is not what they use for an american manicure. After trying to explain several times what I wanted I ended up telling her I just wanted a plain manicure. She cuts my nails so damn crooked and files them crooked. She then goes and gets cold water for me to soak my nails in. I then ask to get someone else to do my nails and I was told I would have to wait because they didn't have anyone available. I was then told that they could have the same person finished my manicure which at that point I was fed up with the horrible service I was receiving and asked them how much it would cost for what she had done. I was told that they would not charge me and I walked out. I then went to Ulta beauty and bought the supplies to finish my manicure myself.