Had to ask for coffee refills and we were served our meals without silverware. We had asked five times for silverware prior to the arrival of our food and ultimately gave up waiting for it from the staff and got it from a table who was awaiting their meals. By this point our meals were lukewarm. Then we were served a bill that we paid but the last in our party of nine was stopped on her way to the door and was handed a second bill. The family members we dined with eat there often but will not do so in the future.