I just got a puppy yesterday and went into Petsmart/Banfield today to ask if I need to set up an appointment. Lady at the front desk said I would need to set an online appointment then asked if I was new to Banfield. I said yes then she started saying that they no longer were accepting new clients. I'm sorry, I didn't know animal hospitals had a quota on clients. That sounds really sketchy. Then she told me to try other locations out in Scottsdale. SCOTTSDALE? I looked online and there are 2 other locations near this one so I have no clue why she suggested a location that's super far.