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  • Wanted to give them 5 stars because I have been a loyal elephant bar customer for over 10 years. I always ate at the location in Burlingame, CA and expected the same customer service and quality in Vegas. Unfortunately, I didn't. I called and made reservations for 10:30pm on a Thursday go celebrate our anniversary, as this restaurant was my favorite place growing up. Sadly we showed up at 10:30 and the whole dining floor was vacant except the bar area and we waited over 5 minutes to be greeted. The host was gone and I believe the bartender had to come up and tell us they were closed. I firmly expressed my disappointment and was upset that I had even made reservations by phone for our anniversary night, and besides the fact that the restaurant closed at 11:00 not 10:30. I told them we had a reso and they seated us. We had such slow service as the lady was taking care of people at the bar and us and we waited over 10 minutes for water. I work in a restaurant too and mentioned that this was unacceptable. We began to receive better service from the manager himself and were constantly then being checked on up which was appreciated. The night started out bad and I had higher expectations, but it ended well and the food was exceptional like always. I just hope next time I visit we will have a better time with the service.
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