I am new to the Charlotte area so I found Piedmont through a Google search. I was a new patient there today, and I had one of the best experiences out of any type of doctors office I've ever had. The technician and doctor were so friendly, helpful, and thorough. A woman named La helped me pick out frames and lenses and walked me through my insurance plan. She was so great and patient (I'm indecisive), and we had great conversation. I was in and out very quickly but never felt rushed. I never felt pressured to purchase anything additional. My husband had a similar positive experience a couple months ago here. Highly recommend!