I have no idea what people are complaining about. I bought a glass coffee table and an Eames Chair here and was more than pleased. The table was ready right away. The chair I had to wait for but they told me that upfront. They kept me updated through the whole thing. The sales people were wonderful, super patient and even gave me design advice. The only thing I would have preferred were later hours. It was hard to get there for pick up when you work full time. Otherwise a very pleasant experience.