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  • Me and My Boyfriend wanted to go out for a nice dinner, he had never been to firebirds so I wanted him to try it. We walked in there was a 20 minute wait. We waited patiently than we were sat and the lady walked up didn't even introduce herself just asked what we wanted to drink. Then she dropped off the drinks and walked right away, when she finally came back she asked what we wanted to eat, my boyfriend ordered steak and I asked her what does she recommend, she was no help she just said steaks are good salads are good, ect. So i ordered a salad with chicken. Our food comes out and I take my first bite and then i notice there is a hair in my food... so I sit patiently not eating my food and my boyfriend started to eat, she walks by and asks my boyfriend how his steak was but didn't acknowledge, so I told her there was a hair in my food, she replies do you want the same thing or something else? no apology... Than the manager brought me my salad and than apologized. She came by a little bit after and said I hope it wasn't a hair from my pony tail, you don't make jokes about something like that. Its hard for me to go anywhere because I work in a restaurant but I try to be fair. This was the absolute worst service Ive ever had... ive had better service at chick fil a. Will not return.
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