This was probably the worst service I have ever received. I'm so upset because we haven't been here in years and my mom was looking forward to celebrating her birthday. It was my mother, her bf, my brother and I. They had ordered chicken dishes and my brother and I ordered a pizza to share. (They have amazing pizza) The entrees came out, 20 minutes later (after we are starving) our pizza comes out. I ordered the pizza that had pepperoni, cheese, and mushrooms because we are simple. It came out with all kinds of stuff on it. Peppers, onions, olives. I immediately told the server that we didn't order that, he looked absolutely offended and said yes you did. I said no we did not. He asked if we wanted that and I said no. He left. 10 min later he comes back with the pizza menu and begins to argue with me telling me I ordered the pizza Classico or something and I kept telling him I did not order that. I ordered the pizza with pepperoni and cheese. He continued to argue 5x with me back and forth in front of other guests that I'm wrong and he wrote down pizza Classico. He told me "you may have thought you ordered that one but I wrote this one down" I was absolutely shocked when he spoke to me that way. I'm completely offended at this point. I told him to go get a manager after 5 minutes of arguing basically screaming at me. The manager then came and comped our meal. Well my mothers meal because I didn't get to order the pizza. I am extremely upset because the food here is amazing and I waited 45 min for a pizza and did not even get it and had to leave. I'm appalled at the behavior this server had. I'm a server myself and the guests are always right. I have been in positions where the right dish did not come out and I simply apologize and get whatever they want because regardless if I am right they are enjoying dinner with me and I am not going to argue with a customer. Aside from this at the beginning I ordered a Mountain Dew. He said they don't carry that. I then looked in the menu where it specifically said under beverages Mountain Dew. I pointed he told me "oh that's wrong, a lot of things are not right on the menu"... what the hell am I suppose to think? 5 min later he brings me a Mountain Dew and apologizes and said "I don't study the menu"
I have no words for the disrespect I received this evening. I don't recall his name and I wish I had gotten it. I did speak to the manager who apologized but regardless there is no reason someone should speak to a person that way let alone a guest. I am 23 years old and serve myself and would never disrespect anyone that way in or outside of work. Absolutely disgusting the way he speaks to people and ruined my mothers birthday dinner.