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  • Normally, the service here is good; I have regularly taken guests here. However, this past Sunday my family from Texas and I experienced horrendous service. The five of us arrived at 11:45 AM for lunch right behind a similar sized party and were told to sit where we wanted. We sat in the room next to the door on Willie Street and were served water fairly quickly. That was the best it got. A little more than five minutes later, our drink order was taken: three alcoholic drinks. About seven to eight minutes later, our drinks were brought out by our waitress. She was about to ask if we were ready to order but noticed we had no menus, stated so, and then left the table. After five more minutes (I am not exaggerating about these wait times) I saw here delivering food, not menus to our table. I went to the bartender and asked for menus stating that we had been there a while and did not have any yet. He gave me the last three he had, and about four to five minutes later, the waitress arrived with two more. By that time, three of us had a chance to look at the menu and find something to eat. My brother was not ready, so we (mistakenly) asked her to come back. Another five minutes passed, and she finally returned. After waiting about 40 minutes and not having our food come out yet AND watching the party that came in when we did leave b/c they were done, I asked the bartender if the manager was around. He stated he was the closest thing to a manager, and I told him our situation. He said he would look into it and soon came to our table apologizing, stating that it was "lost in the shuffle." Our food took another 20 minutes or more to come out. We had been there over 1.5 hours by now. When the check came, they gave us 50% off. This level of service is unacceptable. Will I go back? Maybe in another six months to a year.
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