After coming recommended by the hotel I went in for a trim and shave. I set the line where I wanted the beard and after trimming me with a #2 the guy had not paid attention and gave me a bald line straight down the middle of my neck. Stopped him got pissed and he told me that he was just blending my beard. I asked where he thinks I wanted the line he said well under your chin of course. Not. Not paying attention. No manager on site and no one to fix it. This place is in the fairmont. Should be in a motel 6. Terrible customer service and terrible vibe. Fairmont associated business should be better.