| rev:text
| - I'll start from the beginning.
I was in no frame of mind to deal with what was about to happen. I was on my way to return the 6th phone in 18 months that had been covered under a Best Buy service plan. I had picked up my "new" refurbished phone the day before, and the "new" phone had a damaged speaker. When my Mom tried to call me, I couldn't understand anything she was saying through the metallic static. I've stayed calm and collected every trip into Best Buy, knowing that it's not the sales associate fault that they replace one faulty phone with another.
I walked in, I'm sure they could tell I was upset. A sales associate recognized me from the previous phone issue and asked what was up. I told him, I just received my replacement phone, the 6th one, and asked if there was anything more that could be done. He said that there wasn't. He stated that it could go into service an unlimited amount of times and nothing would be done. When he said that, I did say, "so they are going to replace one sh**y phone with another sh**y phone?" In which he replied yes.
I just looked down in disbelief and said, "Well, send it out; again, I can't be without a phone." The Mobile manager started helping, got the process started but then walked away, leaving me sitting there with no clue what was going on. Finally, another associate came over and asked where he went, he didn't even know. He sat down and stared at the computer, confused on what was going on and why I was left there. I'm getting more upset, it's clear they aren't there to help me by then.
He had no clue what to do, calls over another employee, who calls over another. By the time they start the process back up; there will be 5 employees gathered around the screen in front of me.
This is where I started a spiral into my depression.
They started making jokes and comments about seeing my social security number, something that gives me high amounts of anxiety. They continue looking and making jokes back in forth between each other until one person decides they can't figure out how to do a task that is done multiple times everyday. So, they call over another employee. I'm panicked. Are they really able to see all my information?
They finally figure it out, I have no clue how long it took, but it was a very long time. They grab my loaner phone and instantly begin cracking jokes about it. Telling me that I should be embarrassed to be seen with it, and telling me to hide it so no one can see. Clearly seeing that I was upset, head down, on the verge of breaking down, I felt like I couldn't take anymore.
He tries to activate the loaner phone, and it won't activate, he tries over and over again, it's just not happening. He finally calls someone and gets codes to turn it on, after a very long time. I just keep thinking to myself, it's almost done, I'll be okay.
Just then the Mobile manager comes back, and the attention is taken back away from my issue. Instead, they would rather discuss the schedule in front of me. I try hard to smile and hang in there through the entire process so far.
They activate the loaner phone and I thought, "hooray, I made it".
Then the Mobile manager states "Maybe the 8th times a charm", and they both start laughing. Seeing how upset I was, I feel that was incredibly inappropriate thing to say.
This is the VERY IMPORTANT part, to me.
Without me knowing, without my consent, the worker takes a picture of me, as I was looking down with tears in my eyes, and places it as the background of my loaner phone. He laughs and hands it to me. As I looked at the screen, I could feel myself sinking into depression, quick.
He says we are done, so I gather up my things and leave the building fighting off tears.
I get home, try to text someone, and there are no contacts. It was my understanding that you are supposed to get a loaner phone, equivalent to the one you turned in. (ex. Android for an Android)
I'm so depressed that my wife calls the store and speaks with the store manager, tells her the story, and my wife is told that there is nothing that can be done about the situation.
The Store Manager calls back some time later and the people who created the issue wanted to apologize to me. I said, "Why would I want to talk to them ever again, they crushed me, I want the District Managers number." She gave it to me.
I call the District Manager, who informs me that the store manager had already called him, and told him that the person claimed to be my friend. I told him that I knew his first name and that was all. He then started talking about how much he appreciated my business, he knew about how I use to work for the company, and thanked me. Telling me everything I wanted to hear to calm me down as much as possible before he went into a sales pitch. Telling me, they would look at when the phone contract expired, saying he would find out how much money I would get back for trading my phone back because I participated in the Bu
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