We tried to place an order via email on a Monday for a cake to be ready the following Saturday. We called twice in the following days during business hours and they did not pick up. They were unresponsive and rude when they finally did respond. They wanted our credit card number before they would give us a quote. They did not respond until Thursday evening and then lied about it. Since we are working people, placing an order on a weekday in person is near impossible, as they close at 3 pm. The emails they did send were unprofessional; full of typos, grammar and spelling errors of grade school level. It's just easier and less stressful to go somewhere that's friendly and accommodating.