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| - I had purchased a package directly off their website for a mani, pedi and a european facial. My experience starting from the first phone call wasn't that great. I had to call a few times just to get a hold of someone. I spoke to Charissa on the phone and my experience was really abrupt, she quickly scheduled my appointment and didn't even bother to tell me who I was seeing (I saw Charissa, but at the time I thought she was just the receptionist.) According to their website they ask new clients to show up 10-15 mins early in order to fill out some basic paperwork. I walked into the salon at 10:45am for an 11am appointment and was told by the receptionist that Charissa wasn't here yet, knowing I was early I patiently waited, however Charissa didn't show up till 11:10am and had me fill out the paperwork. The facial consultation started with Charissa asking me a few questions about how often I get facials (nothing about my skin type or my skin concerns, even the paperwork didn't have those questions) The facial itself just felt like someone washing my face and applying an unidentified mask and spritzes of toner here and there. Although the European facial is supposed to include thorough extractions, I was told that I didn't need them (I need extractions, I've gotten enough facials to know what I need at this point.) Her shoulder massage was incredibly rough and painful, I was actually taken by surprise at how rough she started out. I did let her know that it was painful and she told me it was because I had tightness in my neck area and she needed to put pressure on it to release the knot (Umm, no. Not necessarily. It's all about technique) Next was my pedicure. The pedicure was much better than the facial, however my package stated that it included a "deluxe spa pedicure" and it wasn't even close. I received a basic scrub and a massage with vaseline body lotion. I was then told that callous removal was an additional $7. Umm, what?! Are you kidding me? My local and usual nail joint (Instyle Nails) doesn't even charge extra for callous removal in their deluxe pedicure, its actually included along with a wonderful hot lotion wrap that leaves my heels feeling like they've never such a thing called a "callous" Oh and PS Aetheraspa's "Deluxe Spa pedicure" costs $45 and still doesn't include callous removal. Instyle Nail's deluxe pedicure costs $35 and includes callous removal along with a couple of other relaxing extras. My polish was also applies untidily which I started to notice once I was home. My manicure wasn't anything special and my nails are filed uneven and the polish could've been applied with more skill. I can already tell that it's going to start chipping in a couple of days, plus she really didn't have variety with her colors. Overall, my experience of this place wasn't exactly the most thrilling one. Needless to say that I won't be returning to this spa. Instead I will be running back to my usual massage therapist/esthetician Kristin Malone and giving her the biggest hug ever! (I yelped about her! She's awesome!) and I will be sticking to my usual Instyle Nails for an amazing pedicure that leaves me feeling clean, soft and relaxed. I don't recommend this place to anyone. Definitely not.
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