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| - In town for a multi-day volleyball tournament and first time staying at this property. Left our hotel room at approximately 6:30 a.m. on day 1 & returned at approximately 2:00 p.m. Our room had not been cleaned while we were gone. At around 2:15, housekeeping knocked and offered to clean our room, however, we were exhausted from the day and preferred to rest, so we declined the offer and simply asked for additional, clean towels. Today, we left the hotel at approximately 10:00 a.m. and returned after 10:00 p.m. Much to our shock and disappointment, upon entering our room after another long & exhausting day, our room had not been cleaned, for a second day in a row. The trash cans are now overflowing and two days worth of dirty towels are piled up in the corner of the bathroom floor. We called the front desk to notify them of the situation and they wanted to know if we'd had the "Do not disturb" sign on the door, which we had not. They mentioned they'd "make a note of it". I asked for additional clean towels, which she told me she had at the front desk. I requested they be delivered to my room. Two towels were delivered for four people.
[UPDATE] Upon checkout, expressed displeasure with our stay and the lack of housekeeping. Spoke with Nyal at the front desk who notified me of the 100% Satisfaction Guarantee offered by the hotel. He listened to my concerns, apologized for my experience, and went to great lengths to make our stay end on a satisfactory note.
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