I emailed them an hour-n-half before close to get Mani/pedis for my 2 daughters and myself. I got a response back within 5 min to come on in. Was immediately cared for as soon as we got in. Both my girls are very happy with there nails and feet and can tell they feel like a million bucks!!! I am also happy I found a nail salon so close to my house that has all the new products out and staff that knows how to use them! :)