I had four palm trees and another tree that needed to be trimmed, all were out of control. I contacted Hayward to come give me an estimate. They gave me what was a good price and I went ahead and scheduled the service. We agreed to a day for them to come prune the trees and I went ahead and took the day off from work so I could be home to let them in the back yard and pay them. They assured me they would be there between 11-1. At 10:20 I got a phone call from the company telling me they were cancelling because they allegedly got in to an auto accident that morning. I subsequently contacted another company who arrived on time, quoted me a better price, and did not make me waste a vacation day waiting for them to never show up.
Stay away from this one. It cost me a vacation day at my job and to be honest several things in their story don't add up. So many other reputable companies, go with one of them instead.